WITHDRAWAL FROM THE SALES CONTRACT
The Buyer has the right to withdraw from the purchase contract within 14 days from the date of delivery.
Your decision to withdraw from this contract must be communicated in an unequivocal statement by e-mail : hello@eensyweensy.com, or to the postal address.
You must then immediately return the purchased goods to the address:
EENSY WEENSY
Agnieszka Baur
ul. Wygoda 6a/9
31-106 Kraków
When returning goods you can use our Contract Withdrawal Form
Returned goods must not bear traces of use, must be complete and should be packed in the original packaging with undamaged so-called “clamps”, which are an important part of protecting the lamp from damage, and if possible using bubble wrap and stretch film, included in the order. If the clamps as well as the foil and stretch are damaged by the Buyer when opening the parcel, the Buyer is obliged to secure the lamp in an equivalent manner which protects the lamp in transit. Goods must be returned with proof of purchase.
The money paid shall be refunded to the Buyer’s bank account within 14 days of receipt of the Seller’s statement of withdrawal at the latest. However, the Seller may withhold payment until the goods have been received.
The Buyer shall bear the costs of returning the goods.
The right to withdraw from the contract does not apply if the subject of the performance is a non-reproduced item, produced according to the consumer’s specification or serving to satisfy his individualised needs, in particular, the right to withdraw from the contract will not apply in the case of ordering personalised goods, made to the special order of the Buyer (e.g. in terms of the inscription, colour or design).
You shall be liable for any diminution in the value of the item resulting from your use of the item in a manner other than that necessary to establish the nature, characteristics and functioning of the item.
COMPLAINTS
If the Buyer discovers physical defects after the ownership of the goods has passed to the Buyer, the Buyer shall be entitled to lodge a complaint under the warranty for defects.
The implied warranty claim for defects shall only cover defects originally inherent in the object of purchase and shall not apply in case of improper maintenance of the lamp in a manner contrary to the instructions for use, or in case of mechanical damage (e.g. bruising, breakage, chipping), as well as in case of alterations or repairs made by the user himself.
The claims should be addressed to the following address:
EENSY WEENSY
Agnieszka Baur
ul. Wygoda 6a/9
31-106 Kraków
or by e-mail to hello@eensyweensy.com.
To make a complaint about goods you can use our Claim Form.
The notification must specify the type of defect that the product has and, if possible, document it. The Seller shall respond to such notification by e-mail or telephone within 14 days.
The goods must be sent back to the above address together with the proof of purchase.
For more information, see TERMS AND CONDITIONS